From a single computer to a complex network we can provide cover for a single incident or reactive 24X7 monitoring and assessment of your entire Software Engineering services infrastructure.
We take complete responsibility for our customer’s overall Software Engineering requirements, managing day-to-day Software Engineering services, providing long-term advice regarding Software related business issues, and delivering exceptional value.
We have an expertise team and provide you any type of Software Engineering support services (from simple web based applications support to Highly Complex Middleware production support). Our organization is formed by a team of professionals to render services with a professional touch & different in style.
We render following services to our clients on 24×7 based (rota enabled)
- Software Installation, upgrades, patch application
- Web based applications support
- .NET/JAVA based applications support
- Complex EAI (TIBCO) environment support
- Monthly environment and database refreshes
- User Administration
- Daily morning health checks and issue resolution
- Backup & Recovery
- Database Performance Tuning and health checks
- Database Monitoring
- 24/7 Database, Applications administration and support
- Issue escalation and Management of high priority cases
- Call logging and tracking (Web and email)
- Remote problem diagnosis and fixing
- License management
- Bug tracking and fixing
- Monthly and Weekly Maintenance Releases
- Documentation and knowledgebase preparation
We have the people and the technology to ensure that your core infrastructure remains an asset you can rely on to deliver business value. Your Software Engineering services infrastructure is the framework that allows your organisation to function.
We ensure that clients’ infrastructure problems are pre-empted and/or resolved as swiftly as possible, minimising any impact on trading and profitability. “We are in business to keep you in business”.
We can provide development, design, testing and production support expert resources. We can also arrange pool of resources on 24×7 production and monitoring support.